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Levi Return Policy

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Last Updated: 27 November 2020

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General | Latest Info

I too have been wearing LEVIS for what seemed like forever. Recently, the quality of jeans has been very poor. In last year alone I have Purchase six pairs of LEVIS jeans. Two pairs of 36-32 size are only 30 inseamsthose are going back to levismore on that shortly; another pair has a 6 x 3 wide area of thread snags that appear about month after buying; and the third has twist cloth on the leg so jean legs twist slightly. I am guessing these are all related to production problems over seas and poor Quality Control issues. Today I made a call, after being tired of wasting my money at 35 / pair. I am sending back two pairs that are short in inseam by 1 1 / 2 compared to other pairs. I fully explained the situation to a very nice representative and she said she would send me a return form and that I should ship jeans back by mailat my expense. I asked if I would be reimbursed once the sizing issue was observed and was told No. I state that I shouldnt be paying for shipping for defective product and I ask for manager. The manager was also polite and once I started to get into it and requested contact address for the person above her, I was provided return shipping label for postage. I then ask why it was necessary to waste an additional ten minutes of my time to get what rightfully should have been provided to me in the first place. She stated that customer reps are not permitted to provide shipping, but she was at a supervisory level. What hell kind of logic is that? You sell defected products that never should have get through Quality Control inspections and they expect me to pay for shipping to get replacement. Dont sell defective items and shipping costs won after couple of minutes she stated she would provide return shipping label. Order 2 pairs of jeans, same style, same size, different colors. Jeans arrive with one pair darker than the picture. I want to exchange for lighter color. Conversation with Customer Service CS: me: Hi I ordered these jeans and the color is too dark. I want to exchange them for different color. CS: No problem. Just ship them back and they will credit you for return. Then go to LEVIS. Com and reorder. Me: OK. Will the price be the same? CS: We can price match and give one time credit. Me: OK, so I will get a new pair at same price of 40? CS: What is your order number? Me: XXXXXX CS: Oh you buy these jeans at 30 % off sale and we can match that price. Me: Why not? CS: That our policy. Me: Thanks for information, you have answered all my questions. CS: Thanks. Have nice day. Now I am scratching my head on what to do.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions

YOUR SHOPPING BAG

When you ARE shopping in Levis. Com. Au and see something you'd like TO buy, Click on add TO Bag. Items you place in my bag may remain there until they ARE purchased or remove, so you can always see exactly what you ARE buying. Options in your shopping Bag:-Change size: Just Click on another size TO update it.-Update quantity: Click on down arrow next TO quantity and select the number of items you want.-Remove item from your Bag: Click on 'Remove' button.-Checkout: When you ARE ready TO purchase your item, you will want TO 'Check Out'.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions

CHECKOUT

In any Just Jeans retail Store in New Zealand; or by posting it to our Online Store Returns / Exchange address. Just Jeans Online Returns & Exchanges Just Group 38 Sir Woolf Fisher Drive Highbrook, Auckland, New Zealand 2161 make sure your order number, name, address, email, phone number and instructions are included and any comments. All Returns remain the responsibility of the purchaser until received by Just Jeans. In either case, you must present the receipt you receive in your parcel & indicate the reason for return or exchange. Please note that delivery costs will be excluded from refund unless goods are returned in accordance with your statutory rights. Make sure your order number, name, address, email, phone number are included along with a list of alternative items in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for Online Exchanges, unless goods are Exchange in accordance with your statutory rights. All Exchanges remain the responsibility of the purchaser until received by Just Jeans.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions

Return and Exchange Policy

We hope youre pleased with your new Levis. If for any reason youre not fully satisfy, you can return or exchange any unworn and unwashed item within 60 days of purchase. 7. 50 return-shipping fee will be process for mailed returns. All refunds are made in the original form of payment. In-store returns made without receipt are eligible for store credit only. Shipping and handling fees, gift wrap charges and donations are nonrefundable. Custom items and final sale items are nonrefundable. International customers who purchase from the US online are responsible for all return-shipping costs. COVID-19 Update: were accepting returns and exchanges in our re-open stores for purchases made on levi. Com and at Levis stores. Returns older than 60 days will be allowed up to 60 days after the store's re-opening date. All return items will be quarantine for 72 hours.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions

Sources

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions

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