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The London Eye Hospital (Harley St)

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Last Updated: 02 July 2021

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The London Eye Hospital (Harley St)


Care Quality Commission inspectors carried out an inspection of privately run London Eye Hospital after complaints from patients who had been treated there. London Eye Hospital limit operates from two locations: 4 Harley Street and 29a Wimpole Street, in central London, both of which were inspected during October 2017. As part of the inspection, CQC reviewed 10 complaints. All had been investigated and responded to by hospital. London Eye Hospital responded to patients who had not been satisfied that there had been improvement in vision following surgery. Hospitals say that in future they will manage patients ' expectations of lens implant surgery by highlighting that there is a risk of not noticing improvement in vision following surgery due to the nature of age-related macular degeneration. Staff also say they would make patients aware that in some cases there may be deterioration in vision after surgery due to natural progression of condition as opposed to lens not working. In August 2017, CQC received information raising concerns about aspects of treatment and care provided at London Eye Hospital. These concerns were about: safety of the type of lens patients were consulted on at Harley Street and had implanted at Wimpole Street location where surgery took place. Failure to seek patients ' consent to care and treatment in line with legislation and guidance by staff at Hospital. Patients are not being informed of risks relating to lens implant surgery. Lack of systems and process to allow people using the service to make complaints. Failure to monitor patient outcomes at Hospital. Staff fail to observe patients ' privacy during pre-operative checks. The hospital had stopped implanting type of lens CQC had received concerns about. There was evidence that staff sought patients ' consent and explained risks of surgery prior to surgery taking place. Staff informed patients of risks relating to lens implants at various stages of consultation. The hospital had complaints procedure in place and information about how to make complaints was available to patients attending the hospital. There was some monitoring of patient outcomes using both audits and post-operative appointments. Staff observe patients ' privacy during consultation and post-operative checks. There was some monitoring of patient outcomes but there was no routine measurement of whether service was effective. Hospitals do not respond to four out of 10 complaints within 20 working days as per their policy. The service does not have a registered Manager at time of or inspection. Having registered as Manager is a condition of registration with the Care Quality Commission. Cqc took action to inspect London Eye Hospital at both of its locations after complaints from a number of patients. While the hospital does need to make some improvements and change the way it carries out some of its procedures, our inspection found that the hospital was generally providing care in line with current practice.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions.

* Please keep in mind that all text is machine-generated, we do not bear any responsibility, and you should always get advice from professionals before taking any actions

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